4 Ways the Metaverse May Change the Way Your FI Does Business

By Crystal Steinbach on December 13, 2023

There’s a lot of buzz in digital marketing and the tech world about the metaverse, and financial institutions are taking notice.

What exactly is the metaverse?

It’s a virtual world created by the convergence of virtual reality (VR), augmented reality (AR), and the internet. While in its early stages of development, the metaverse has the potential to revolutionize the way consumers interact with the world.

What’s the backstory?

Let’s rewind to the 1990s, the early days of the internet, known as Web 1.0. Back then, the internet was simply a resource for reading content online – no interaction, just good old-fashioned information consumption.

Fast forward to the 2000s and we get Web 2.0, the internet we’re familiar with today. It’s interactive, social, and user-generated content galore!

Now, here comes Web 3.0. While currently a work-in-progress, many experts consider it the future of the internet. Imagine an even more immersive online experience with virtual reality (VR) and augmented reality (AR), making internet adventures ultra-realistic and engaging.

Enter the metaverse.

The metaverse is the heart and soul of Web 3.0. It’s where VR, AR, and the internet collide, creating a space where users can interact with other users and with digital content in a more realistic way than ever before.

So, how can financial institutions potentially dive into this digital universe? By considering the future of banking in the digital era! Think about these four ideas:

  1.  Banks and credit unions can establish virtual branches where consumers interact with bankers and conduct transactions.
  2. They can utilize the metaverse to introduce new products and services, such as virtual reality financial education courses.
  3. Advertising is a straightforward entry point for banks and credit unions. Brands are utilizing the metaverse landscape to promote their products, brand, and mission.
  4. Another avenue is through NFTs (Non-Fungible Tokens), which provide a way to engage with the metaverse by offering digital asset ownership and building community.

In addition to providing new services, the metaverse can also help institutions reach new consumers. The metaverse is particularly popular among Gen Z, who are more likely to be early adopters of new technologies.

By creating a presence in the metaverse, institutions can reach a new generation of consumers and build relationships with them.

What are the challenges?

Of course, there are hurdles to clear.

Security is a big one – safeguarding consumer data in this complex environment is crucial.

And then there’s regulation. The metaverse is still a wild frontier, and it’s unclear how regulators will navigate it. It’s like the early days of search engines – remember Alta Vista, Ask Jeeves, and Lycos? Eventually, Google emerged as the champ, and the metaverse might follow a similar path.

How are financial institutions utilizing and exploring the metaverse today?

Despite current challenges, many financial institutions see the metaverse as a world of opportunities. Here are some specific examples of how institutions are exploring the metaverse:

  • JPMorgan Chase has opened the Onyx lounge in Decentraland, a popular metaverse platform. The lounge allows users to interact with experts about the crypto market. Fintech Magazine explains in more detail.
  • American Express has stepped into the augmented reality (AR) realm, making waves with their AR shopping experience for Small Business Saturday. This innovative move highlights American Express's foray into the metaverse, showcasing their commitment to supporting small businesses and enhancing user engagement. Their app now allows users to explore and buy products from local businesses through an immersive AR environment. XR Today explains in more detail.
  • Bank of America has become the first financial services firm to introduce virtual reality (VR) customer interaction training across its nearly 4,300 financial centers nationwide. The initiative aims to strengthen relationships with clients, navigate challenging conversations, and improve empathetic responses, with VR headsets being deployed across all Bank of America financial centers. Bank of America’s Press Release for their VR Training Program.

As the metaverse continues to evolve, we can only imagine the endless possibilities for financial institutions to enhance their services and connect with consumers in ways we’ve never seen before. Exciting times, right? Who knows, maybe your next banking adventure will be in a virtual reality world!

Topics: All Things Digital

About The Author
Crystal Steinbach

Crystal has over 10 years of FI experience and 15 years of digital marketing experience specializing in data analysis, marketing channel optimization, and the development of marketing strategies. With strong analytical skills, she will deliver real-time insights to help boost your digital marketing results.